Home●Product Recalls●STEP2® X-RIDER CAR RIDING TOY

Models: 728300

UPC: 733538728398

STEP2® X-RIDER CAR RIDING TOY

For X-Rider Cars sold in 2012

Models: 728300

UPC: 733538728398

STEP2® X-RIDER CAR RIDING TOY

For X-Rider Cars sold in 2012

Details

The Step2 Company, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), is voluntarily recalling this toy. Although the toy has been tested and meets stability standards, Step2 has received four reports, including two reports of injury, that children attempting to move the cars with their feet leaned forward too far on the seat and went over the handlebar.

The X-Rider Car is a 14" high, 14" wide, and 19" long red plastic toy car with a yellow handlebar and seat. The product is intended for use by children over 18 months of age as a basic first riding toy. Children use their feet to propel the vehicle. The middle of the handlebar contains the Step2 logo. Step2's contact information is located on the side of the car.

If your child is using an X-Rider Car, STOP USING IT IMMEDIATELY and keep it away from the child.

Fill out the form below to receive a replacement toy or call Step2 toll free at (866) 860-1887 between 8 am and 5 pm EST Monday through Friday.

Please have printer access and the X-Rider Car product readily available while completing this process. After completing the form below, you will receive detailed instructions to remove and return the handlebar along with necessary documentation to select and receive your replacement toy.

Downloads

Please select the country of your mailing address:

If you live outside of the 48 Contiguous United States or Canadaplease call us at 1-234-380-8438, M-F 8am - 5pm ET or Email us atStep2-Company@Step2.net. If you are sending an Email, be sure to include

  • the product name you are contacting us about
  • your first name
  • last name
  • mailing address
  • phone number
  • email address

so that your replacement item or repair kit is sent to the correct address. Email address and phone number are optional. Please allow four to six weeks for your replacement item or repair kit to arrive.

Si vive fuera de los Estados Unidos Estados o Canadállámenos al 1-234-380-8438, de lunes a viernes, de 8 a.m. a 5 p.m. (hora del Este), o envíenos un mensaje electrónico aStep2-Company@Step2.net. Si nos envía un mensaje electrónico, cerciórese de incluir *los datos del producto que ha sido retirado del mercado, su nombre*, apellido*, dirección postal*, número de teléfono y dirección de correo electrónico para que podamos enviar su producto de reemplazo a la dirección correcta. La dirección de correo electrónico y el número de teléfono son opcionales. Recibirá su producto de reemplazo en un plazo de 4 a 6 semanas.

Si vous habitez en dehors des états-Unis ou du Canada, veuillez nous appeler au 1-234-380-8438, du lundi au vendredi, de 8 h à 19 h, heure normale de l'Est, ou envoyez-nous un courriel à l'adresseStep2-Company@Step2.net. Si vous nous envoyez un courriel, veillez à indiquer *le produit qui a été rappelé et vos prénom*, nom*, adresse postale*, numéro de téléphone et adresse électronique pour que nous puissions envoyer votre article de remplacement à la bonne adresse. L'adresse électronique et le numéro de téléphone sont facultatifs. Veuillez compter quatre à six semaines pour recevoir votre article de remplacement.

Have Additional Questions?

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